VFS Global is the exclusive service provider for the Government of Canada, authorized to provide administrative support services to visa applicants in Bosnia Herzegovina. The Canada Visa Application Centre is operated by the International Organization for Migration (IOM) in partnership with VFS Global.

Due to the contract awarded by the Government of Canada, VFS Global will provide Canadian visa application support services through a network of Canada Visa Application Centres.

This global network of Canada Visa Application Centres will provide increased access and enhanced administrative services to applicants through a consistent service delivery approach, which will also support biometric collection.

The Canada Visa Application Centre will provide exclusive service for the Government of Canada, and is authorised to accept applications for all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canadian permanent residents in Bosnia Herzegovina.

The Canada Visa Application Centre is authorised to provide administrative support services, such as scheduling appointments, collecting visa applications, enrolling biometrics and returning passports in sealed decision envelopes to applicants.

The Visa Application Centre only provides general information and administrative services related to temporary resident applications, including study and work permits, as well as travel documents for permanent residents of Canada. The Visa Application Centres is not authorised to provide any information, or respond to any inquiries, regarding permanent resident applications and Canadian consular services. This includes Express Entry for skilled immigrants, online application support, Canadian citizenship and any specific information about the visa application forms, the supporting documents or any advice related to the visa application process. Please visit Immigration, Refugees and Citizenship Canada (IRCC)’s website for more information on these programs.

The decision to issue or refuse a visa is made solely by immigration officers of IRCC, in accordance with Canada’s immigration visa policies and guidelines. Please note, VFS Global, including the CVAC, is neither an agent nor a representative of the Government of Canada. The CVAC has no role or influence over the outcome of an application, and will not offer any evaluative advice. For more information, please visit vfsglobal.com

Your visa application will be processed by the Government of Canada, who makes all decisions regarding your visa application. VFS Global and its staff do not play any part in or influence the outcome of your visa application. VFS Global can only provide services to ensure that your visa application is correctly filled in and submitted.
For more information, please visit vfsglobal.ca/Canada/BosniaHerzegovina/english/


Canada Visa Application Centre Details

Contact Details

Helpline: +387 33 293 716 
Email: info.cansariom@vfshelpline.com

Address and Timings

Canada Visa Application Centre 
International Organization for Migration (IOM) – Bosnia and Herzegovina 
Zmaja od Bosne bb
UN Common House 
71000 Sarajevo
Bosnia and Herzegovina

Opening Hours:

08:30 – 17:00 Monday to Friday (excluding declared holidays)

About VFS Global 
VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. With 1060 Visa Application Centres (VACs) located in 91 countries across five continents as at 30 September 2013, VFS Global serves the interests of the diplomatic missions of 45 client governments. VFS Global’s worldwide operations are certified ISO 9001:2008 for Quality Management System, ISO 27001:2005 for Information Security Management System and ISO 14001:2004 for Environmental Management System. The company has successfully processed 69.93 million applications since its inception in 2001. For more information, please visit www.vfsglobal.com.

Media Contacts: communications@vfsglobal.com