SVN 66-11/21 - Administrative Assistant in the Service for Foreigner’s Affairs (SFA), Bijeljina Field Office



 Vacancy Announcement open to internal and external candidates


Duty Station: Bijeljina, Bosnia and Herzegovina

Application Deadline:  29 November 2021

Position Title: Administrative Assistant in the Service for Foreigner’s Affairs (SFA), Bijeljina Field


Contract type/duration: SST Hourly Contract, multiple positions

Contract duration: 3 months

Grade:  N/A

Starting Date: as soon as possible

Reference Code:  SVN 66-11/21


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.



IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.












The International Organization for Migration (IOM) - the UN Migration Agency - is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM has been present in the Western Balkan region and Bosnia and Herzegovina (BiH) since 1990s. Since the end of the war, IOM has continued to assist the population of BiH in rebuilding their lives and working for a better future.



Core Functions/Responsibilities

Under the direct supervision of the Service for Foreigners’ Affairs (SFA) and the overall supervision of the Project Coordinator, the successful candidate will be responsible for ensuring support in provision of administrative duties within the scope of the SFA’s mandate. S/he will be responsible to ensure support to the SFA officials in everyday administrative operations in Bijeljina office.


  1. Provide administrative and technical support in line with the SFA policies and practices.
  2. Provide support in the SFA’s processes of registration of foreigners in BiH.
  3. Facilitate the day-to-day operation in offices run by SFA to address the needs of foreigners in vulnerable situations.
  4. Collect and process relevant migration-related data to be available for various reporting purposes and strategic planning.
  5. Coordinate with Mobile team members provision of different types of assistance for migrants and asylum seekers.
  6. Provide information about Assisted Voluntary Return and Reintegration possibilities to migrants and asylum seekers.
  7. Perform any other duties as may be assigned.

All duties and responsibilities will be carried out in strict adherence to IOM policies and guidelines, including those related to confidentiality and data protection.



Required Qualifications and Experience


  • University Degree in Social or Natural sciences with minimum 2 (two) years of professional experience, or;
  • Completed High School degree from an accredited academic institution, with 4 (four) years of relevant professional experience.



  • Experience in administrative and/or social work.
  • Experience in working with foreigners, irregular migrants, trafficked persons, children, and/or other vulnerable population.
  • Experience in counselling, networking, and ensuring access to services.
  • Driving license and willingness and ability to drive in BiH.



  • Excellent planning and organizational skills.
  • Good oral and written communication skills in both English and local languages.
  • Strong computer literacy.


Language(s): Fluent English and one of the three languages of Bosnia and Herzegovina (Bosnian/Croatian/Serbian)


Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


How to apply


Interested candidates are invited to submit their application (IOM PHF - Personal History Form and  motivation letter ) electronically by email to: Please be advised that only attached PHF will be taken into consideration and processed.

Internal candidates are to apply by sending Internal Application Form in attachment.

Please note that only the attached IOM PHF will be considered.

   IOM CV Form - Personal History Form

Subject: SVN 66-11/21


Applications must be received by 29 November 2021.

Posting period: 16 – 29 November 2021.


The appointment is subject to funding confirmation.


Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.


For all IOM vacancies, applications form qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

Vacancy is open to candidates residing in the country of the duty station or from a location in a neighbouring country which is within commuting distance of the duty station. Candidates applying from another location outside commuting distance will be considered locally recruited and will not be eligible for allowances or benefits available to eligible internationally-recruited staff. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station and work permit in possession of time of recruitment, as applicable.




Closing Date: 
Monday, November 29, 2021