SVN 08-03/20 OPS Assistant


 Vacancy Announcement


Duty Station: Sarajevo , Bosnia and Herzegovina

Application Deadline:  31 March 2020

Position Title: OPS Assistant

Contract type: SST Graded

Grade: G5

Contract duration: 8 months, renewable

Number of positions: one

Starting Date: 01 May 2020

Reference Code:  SVN 08-03/20


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.



The International Organization for Migration (IOM) - the UN Migration Agency - is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM has been present in Bosnia and Herzegovina (BiH) since 1992, starting out in the basement of Koševo Hospital, where IOM organized medical evacuations for war-wounded individuals who could not be treated locally. Following the end of the war, IOM, together with the international community, continued to assist the population of BiH in rebuilding their lives and working for a better future. Today, with a focus on building the capacity of the BiH government to manage migration, IOM is working with a wide range of governmental and non-governmental partners in a wide range of migration related areas, including, amongst others, the protection of vulnerable migrants; border management; assisted voluntary return; diaspora; technical assistance on migration management; disaster risk reduction and recovery; the prevention of violent extremism (PVE); and transitional justice (reparations).


Core Functions/Responsibilities

Under the general supervision of the Regional Project Manager and of the Chief of Mission and the direct supervision of the AVRR Project Coordinator, the Operations Assistant (Movements) is responsible for undertaking movements activities, with the following duties and responsibilities:

  1. Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications;
  2. Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM); Under the supervision of the AVRR Project Coordinator distribute travel information to internal and external stakeholders;
  3. Compile and analyse descriptive statistics, using i-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures;
  4. Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability;
  5. In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals;
  6. In coordination with the AVRR Project Coordinator, process exit permission paperwork and ICRC Travel Documents in accordance with established standards and the local guidelines;
  7. Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants;
  8. Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed; Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed;
  9. Provide regular feedback on work being accomplished to the AVRR Project Coordinator and keep supervisors immediately informed of any issues that arise;
  10. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including i-GATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA);
  11. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules; Alert the AVRR Project Coordinator or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners;
  12. Perform such other duties as may be assigned.

All duties and responsibilities will be carried out in strict adherence to IOM policies and guidelines, including those related to confidentiality and data protection


Required Qualifications and Experience



  • Five years of working experience with secondary [high school] education; or
  • Three years of working experience with Bachelor’s degree.


Prior Movement Operations or transportation experience a strong advantage;

  • Strong computer skills – Word, Excel and Internet;
  • Past experience with Movement Operations-related databases and systems (including i-GATOR, MiMOSA, SAR and Amadeus) is a strong advantage;
  • Good written and spoken communications skills;
  • Good interpersonal skills, high loyalty, ability to work in a multi-cultural environment and good working in team;
  • Driving licence is essential for this position.


  • In depth knowledge of the broad range of migration related subject areas dealt with by the Organization


  • Fluent English and one of the three languages of Bosnia and Herzegovina (Bosnian/Croatian/Serbian)


  • Working knowledge of Arabic, Farsi, Pashto, Urdu


Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


How to apply

Interested candidates are invited to submit their application (IOM PHF- Personal History Form and  motivation letter ) electronically by email to: Please be advised that only attached PFH will be taken into consideration and processed.

Internal candidates are to apply by sending Internal Application Form

Please note that only the attached IOM PHF will be considered.

   IOM CV Form - Personal History Form

Subject: SVN 08-03/20


Applications must be received by 31 March 2020.

Posting period: 17 March 2020 – 31 March 2020


The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

For all IOM vacancies, applications form qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

Vacancy is open to candidates residing in the country of the duty station or from a location in a neighboring country which is within commuting distance of the duty station. Candidates applying from another location outside commuting distance will be considered locally recruited and will not be eligible for allowances or benefits available to eligible internationally-recruited staff. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station and work permit in possession of time of recruitment, as applicable.




Duty Station: 
Closing Date: 
Tuesday, March 31, 2020